Return Policy

Return Policy

Your satisfaction is our #1 priority. If you are not completely satisfied with your purchase for any reason, you have thirty (30) days from the date of purchase to return the product(s) as follows:

30-Day Return Policy

For all returns you are responsible for the delivery and return shipping costs (does not include defective or erroneously shipped items).
Dependent on supplier, certain items are subject to a restocking fee when returned within 1-30 days from purchase. After 30 days we are unable to accept products for return.

Exclusions (items that can’t be returned)

Special orders, sterile items (e.g. bandages, dressings), products that are made unsalable once opened (e.g. food, creams, lotions, washes, diapers, toilet appliances, bedding and other exceptions as noted in the product description) are not returnable.

How Do I Return Something?

Read all information below
Call Customer Service at 877-516-4582.
Obtain a Return Merchandise Authorization (“RMA”) number and the return shipping address
All products must be returned in resalable condition, with their original packaging, documentation, warranty cards, manuals and accessories.
If you paid for the purchase with a credit or debit card, your account will be credited back the amount of the purchase less any shipping charges within fifteen (15) business days from the time PMF receives the returned product(s).

Shipment of Returns

You will arrange for shipment of the product(s) on your own. In some cases for an additional fee, the supplier or PMF can arrange for the product(s) to be picked up from your location or provide a prepaid return shipping label. For all returns, other than defective product(s) or erroneously shipped items, you are responsible for the delivery and return shipping costs.
We recommend that you fully insure your return shipment in the event that it is lost or damaged, and that you use a carrier that can provide you with proof of delivery, since PMF will not be responsible for any losses or damages during return shipping.

Defective and Erroneously Shipped Items

If you need to return a product that is defective or that was shipped in error, we apologize for your inconvenience. Please contact us within thirty (30) days of the purchase and we will immediately replace any damaged merchandise or refund the damaged portion of your order.